From the Operator's Seat

Why I Still Stay Close to Operations as a CEO

By Damir Grubisa, CEO of Group 4 Networks.

Reports and dashboards matter, but they can smooth over the friction customers and employees experience every day.

Operations keeps strategy honest

I use daily workflow as a practical test of strategy. A decision should make service clearer, faster, safer or easier to manage.

Leadership should create ownership

Staying close does not mean doing every job. It means understanding the system well enough to ask better questions and give capable people clear authority.

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