Founder Reflection
Building a Technology Business That Can Operate Beyond Its Founder
By Damir Grubisa, CEO of Group 4 Networks.
When one person knows every customer, system and decision, that concentration eventually becomes a risk.
Documentation transfers confidence
Clear documentation makes knowledge teachable and decisions repeatable.
Delegation requires decision rights
People need to know which decisions they can make, what outcome they own and when to escalate an exception.